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8x8 Support

8x8 User Administration Services Data Sheet

Overview of User Administration Services

At 8x8 we strive to provide you with the maximum return on your investment by making your success our top priority. To that end, 8x8 offers you a full range of support service levels, starting with Standard service level support, and advancing to Premium and Premium Plus service levels, or a-la-carte options like User Administration Services.

User Administration Services is an offering aimed at Enterprise customers that want to outsource the routine end-user configuration changes of your 8x8 services to a team of specialists that can efficiently and accurately handle modifications, additions, changes and deletions (MACD services). 


  • Global services team dedicated to User Administration Services
  • User Administration Services for 8x8 8x8 Work or 8x8 Call Center products
  • Case submission through your 8x8 Customer Portal at
  • 24-hour service level target for all User Administration cases

Available Services

8x8 offers a range of User Administration Services to adapt to your needs so you can proactively keep your solution fully optimized and keep your focus on meeting your business goals. 8x8 has created a full suite of support services that address your needs, ensuring success while mitigating risks. The services offered vary between the 8x8 8x8 Work and the 8x8 Call Center solutions.

8x8 Work

8x8 8x8 Work UA Services Notes / Examples
New User Set-Up
  • Provision brand new user
  • Create User profile
  • Give User an extension
  • Activate Desk Phone
User Change Request
  • Change User's extension number
  • Change User's CLI
  • Update email address
  • Change Device
Deactivate / Off-board Users
  • The licenses will be made inactive and then can be reactivated with new user details

Contact Center

8x8 Call Center UA Services

Notes / Examples

New User Set-Up

  • Profile creation
  • Call queue creation
  • Group creation

Change Request

  • Skill assignment Profile / Agent
  • Agent assignment to queue(s)
  • Priority level of queue assignment
  • Audio file upload (Customer must provide the file in the correct format)

Deactivate / Off-board Users

  • Profile deletion
  • Call queue deletion
  • Group deletion

User Administration Service Level Targets (SLT*)

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