Channel Partner Post Sales Support
Overview
At 8x8, we’re all part of the partner community. 8x8 offers the partner community a dedicated support team called PartnerXperience as an additional layer of support. The PartnerXperience team is a group of non-technical partner advocates who provide assistance with customer post-sale challenges by triaging and facilitating a resolution. This team is also our partner’s go to for partner relationship related inquiries. PartnerXperience managers triage and facilitate resolution on all inquiries including:
- Commissions / SPIFFs (8x8 Direct Partners Only)
- Billing Issues
- Implementation/Deployment Status
- Technical Support
- Post Sales Escalations
- Legal Questions
- Cancellations
Applies To
- 8x8 Partners
Case Management
Whether you need to create a new case or request updates to or escalate an existing case, contacting PartnerXperience is easy and responses are received within 24-48 hours.
Follow these easy steps to create, view or escalate a case:
To Create A New Partner Case
- Login to PartnerXchange
- Click Support in the main navigation
- Select PartnerXperience from the drop down
- Click Create a Case
- Complete the new case form and submit (An automated email will be sent with case number)
To View An Existing Case
- Login to PartnerXchange
- Click View Existing Cases from PartnerXperience page to view status updates
- If you see a case that you feel has met your expectations and is still open, you have the option to close that case.
To Escalate A Customer Case
- Login to PartnerXchange
- Select Support from the main navigation
- Select PartnerXperience from the drop down
- Click View Existing Case and select the case in question
- Click Escalate (Available 24 hours after initial creation)
Additional Information
- For additional partner support in both the US and APAC, the PartnerXperience Team can be reached Monday through Friday, 5am to 5pm PT on 844-248-3221.
- For business impacting technical support, 8x8 offers our Partners a Technical Hotline. Available 24 hours a day, 7 days a week on 408-956-6066.
- Please ensure you have a customer case number to reference when contacting 8x8 Partner Support.
- Click here to access a guide to the 8x8 PartnerXchange Portal