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How To Change Queues Priority In The Virtual Contact Center
8x8 Support

How To Change Queues Priority In The Virtual Contact Center

 

Objective

8x8 Contact Center administrators can set up custom priority for interactions in the queue based on the conditions they define. If an interaction meets the condition, it takes a higher or a lower priority than the default priority of the queue. 

Applies To

  • Inbound Phone queues 

Procedure

To take advantage of this feature, you have to log in to the SSO Portal, access the Virtual Contact Configuration Manager and follow the next steps.

  1. Click on Queues/Skills
  2. Have a look at the right part of the screen, you should see Default Priority, Agent Assigned, Agents Enabled
  3. Check the priority of each queue under the Default Priority
  4. Click on the edit button "The pencil"modifcchef.jpg
  5. Increase or decrease the queue priority based on your needs. 1 is the lowest and 10 is the highestdefaultpriority1.jpg
  6. Press Save to apply the settings