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How to configure multi-chats for an agent in Virtual Contact Center Configuration Manager?
8x8 Support

How to configure multi-chats for an agent in Virtual Contact Center Configuration Manager?

 

Goal

8x8 Contact Center multi-chat allows an agent to handle up to six concurrent chats with customers at any time. Using the Interactions tab in 8x8 Configuration Manager, 8x8 Contact Center administrators can configure the maximum number of concurrent chats with customers for each agent. They can also enable agent-to-agent chat from within the Interactions tab. There is no limit on the number of agent-to-agent chats.

Answer

 

  1. From the Configuration Menu, open Users.
  2. Find a user and click .
  3. Open the Interactions tab.
  4. Select Max # of concurrent chats from the list.
  5. Select Enable agent to agent chat.
    It allows this agent to chat with other agents. There is no limit on the number of concurrent chats among agents.
  6. Click Save.
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