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Pass Phrase field is missing from 8x8 Support Portal
8x8 Support

Pass Phrase field is missing from 8x8 Support Portal

 

Symptom

When creating a user profile for the 8x8 Support Portal, the passphrase field is missing. 

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Applies To

  • 8x8 Support Portal

Cause

The passphrase field is only available for users that have the My8x8 Admin role, in 8x8 Admin Console

Resolution

Open 8x8 Admin Console

Go to Roles & Permissions

Select Assignments

Verify if the user has the My8x8 Admin role.