Pass Phrase field is missing from 8x8 Support Portal
Symptom
When creating a user profile for the 8x8 Support Portal, the passphrase field is missing.
Applies To
- 8x8 Support Portal
Cause
The passphrase field is only available for users that have the My8x8 Admin role, in 8x8 Admin Console
Resolution
Open 8x8 Admin Console
Go to Roles & Permissions
Select Assignments
Verify if the user has the My8x8 Admin role.