User Administration Overview and Process
Objective
Using the User Administration Service to outsource to 8x8 your repetitive MACDs (Modifications, Additions, Changes, Deletions) for 8x8 Work or 8x8 Contact Center.
Applies To
- Customers who have purchased the User Administration Service
Procedure
- Submit UA requests through your 8x8 Support Portal (no phone, chat or email)
- Consolidate your requests into easy to use template tables or send them individually
- 24 hours Time to Resolution SLT - Monday through Friday excluding 8x8 Holidays
Submitting a UA Request through the 8x8 Support Portal
- Complete all the required fields
- Option 1: Submit a single UA request in one case
- Enter all the required UA request information in the Description field
- Option 2: Submit multiple UA requests in one case
- Use provided Excel templates for submitting multiple requests of the same kind (modifications, additions, deletions) in a table format.
- Each user MACD counts as a case toward the monthly limit
8x8 Work User Administration Requests
Four Types of 8x8 Work User Admin Requests
- Create New Profile (Add)
- Modify Profile (DID, Extension, License, Site)
- Deactivate User(s)
- Delete User(s)
8x8 Work UA Request Type: Create New Profile |
||
Required
|
|
|
Optional
|
8x8 Work UA Request Type: Change Request |
||
Required
|
|
|
Optional
|
8x8 Work UA Request Type: Deactivate/Delete User Profile |
||
Required
|
|
|
|
Three Main Types of 8x8 VCC User Admin Requests
- Modification/Changes
- Skill Assignment Profiles / Agents
- Agent Assignments to Queues
- Priority Level of Queue Assignment
- Audio File Uploads (Customer will need to have them already)
- Additions
- Agent Creation
- Call Queue Creation
- Group Creation
- Deletions
- Agent Deletion
- Call Queue Deletion
- Group Deletion
8x8 VCC UA Request Type: Modifications/Changes |
||
Required
|
|
|
Optional
|
8x8 VCC UA Request Type: Additions/Deletions |
||
Required
|
|
|
Optional
|
|