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Virtual Number not connecting to destination
8x8 Support

Virtual Number not connecting to destination

 

Symptom

When calling main virtual number the caller experiences dead air, the call does not connect or gives error message "no routes found" when called from inside 8x8.

Applies To

  • Account Manager

Resolution

Usually virtual numbers can experience disruption from the destination. A simple toggling of the destination can solve the issue.

1. Find Virtual Number

2. Click "Edit"

3. Change destination

4. Save

5. Select again original destination

6. Save