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Chat with 8x8 Support Agent
8x8 Support

Chat with 8x8 Support Agent

Objective

To chat with an 8x8 Support agent. You'll first need to engage the 8x8 Support Virtual Assistant, or create a case for 8x8 Support then follow the procedure below.

IMPORTANT: Be sure to enable pop-ups in your browser (Firefox | Chrome) to launch the 8x8 chat window. 

Applies To

  • 8x8 Chat Support
  • 8x8 Customer Portal

Chat About an Existing 8x8 Case

If you have an open 8x8 Support case (even if it is brand new), you can chat about your case with an 8x8 Support agent.

  1. Access the 8x8 Customer Portal by clicking Get Support in the upper right of this page. (If prompted, log in with your 8x8 username and password.)
  2. Either create a new 8x8 Support case or view an existing case.
  3. To the right of the Case Number, click Chat about this case. (Please ensure your browser allows pop-ups to use the chat feature.)
    Screen Shot 2020-03-11 at 9.41.04 AM.png
  4. The 8x8 pre-chat form will open in a pop-up window. Complete the form, being sure to include your Case Number.
    pre-chat-svccom.png
  5. Click Send to initiate the chat.
Note: For more details on how to view information for previously submitted cases, see Viewing and Managing Cases in the 8x8 Customer Portal.

Additional Information 

Did the chat pop-up not appear?

Please enable pop-ups for this page in your browser (Firefox | Chrome). Then on the case page, click Chat about this Case to get started.

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