This article covers how to contact Implementation Support through the My 8x8 application during your initial Implementation. The Implementation team will respond to requests within 1 business day (aside from US Holidays).
- X series customers
- Customers with Implementation Case open in My 8x8
- Customers that have had their initial call with their Implementation Advisor
- Check your My8x8 portal to see if you have an Implementation case open
- If your Implementation Case was resolved, contact your Implementation Advisor or Sales Representative to re-open.
- Use the My8x8 Portal to leave a chatter on the existing Implementation case
- If you are looking to schedule your initial call, see https://support.8x8.com/support-services/support/how-to-schedule-or-reschedule-call-with-implementation