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How to Contact Implementation Chat Support
8x8 Support

How to Contact Implementation Chat Support


This article covers how to contact Implementation Chat Support through the My 8x8 application during your initial Implementation. Implementation Chat is typically available 7AM to 4PM PST Monday through Friday, excluding holidays

Disclaimer: All chat interaction will be routed to an Implementation agent during the Implementation phase of your deployment. Once your Implementation case is closed, the "Chat with an Expert" tab will no longer be available. If you wish to contact Chat Support in the future, you can select your Case from View Cases and select "Chat about this Case".

Applies To

  • Virtual Office
  • My 8x8


  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Select the Support tab at the top.
  4. Select your Deployment Case Number.
  5. Select the Chat With An Expert option available at the bottom right of the page.
  6. You will then be prompted to confirm/enter First and Last Name, Email, and Subject.
  7. Select Start Chatting. You will now be placed in a queue awaiting the next available agent.
  8. Once you are connected to an agent, you will see the following below.
  9. To end the chat session, select End Chat and then select Confirm End Chat.
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