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How to Contact US 8x8 Implementation Support
8x8 Support

How to Contact US 8x8 Implementation Support

 

Objective

This article covers how to contact Implementation Chat Support through the My 8x8 application during your initial Implementation. Implementation Chat is typically available 7AM to 4PM PST Monday through Friday, excluding holidays.

Applies To

  • 8x8 Work (8x8 Manager Express not supported) Customers
  • Customer's with Implementation Case open in My 8x8

Procedure

  1. Check your My8x8 portal to see if you have an Implementation case open
    • If your Implementation Case was resolved, contact your Implementation Advisor or Sales Representative to re-open.
  2. Chat with Implementation Support via the Support Portal
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