How to Contact US 8x8 Implementation Support

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Objective

This article covers how to contact Implementation Support through the My 8x8 application during your initial Implementation. The Implementation team will respond to requests within 1 business day (aside from US Holidays).

Applies To

X series customers
Customers with Implementation Case open in My 8x8
Customers that have had their initial call with their Implementation Advisor

Procedure

Check your My8x8 portal to see if you have an Implementation case open
- If your Implementation Case was resolved, contact your Implementation Advisor or Sales Representative to re-open.
Use the My8x8 Portal to leave a chatter on the existing Implementation case
If you are looking to schedule your initial call, see https://support.8x8.com/support-services/support/how-to-schedule-or-reschedule-call-with-implementation