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How to Export Case History
8x8 Support

How to Export Case History

Objective

To export your Support Case history from the 8x8 Customer Portal.

If you need to export your case history to a CSV, you can do so through the Customer Portal. Case history exports are limited to the first 10,000 cases listed.

Applies To

  • 8x8 Technical Support
  • Case History
  • 8x8 Customer Portal
Note: System administrators have the ability to view all cases created by themselves and all end users on the account. End users are only able to view their own cases.

To export case history

  1. Log in to your 8x8 Application Panel.
  2. Click My 8x8.
  3. Click Support.
    • This view defaults to Open CasesNote: Users with Primary or Secondary Administrator privileges will see all cases for all users across your company.
    • To see closed cases or your personal cases, click the arrow in the header above the list to choose another view.
  4. Click Export CSV to create a CSV of your case history.Screen Shot 2020-03-11 at 9.52.43 AM.png