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How to Search for Content on Support Knowledge Base

Searching for Content on the 8x8 Support Knowledge Base

The 8x8 Support Knowledge Base is equipped with a powerful search engine. The search bar on the home page can locate content on the 8x8 Support Knowledge Base, within Online Product Documentation, on our 8x8 University, on the main 8x8 website (, and within 8x8 University's YouTube channel. To begin searching for content, type a word, phrase, or question in the search field.

Universal Site Search

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Using the Autocompleter

As you type, suggested search results will appear in the autocompleter box below the search field. The results here are based on the query matching words within the title of the article. If you see what you are looking for in the autocompleter suggestions, you can click the desired result to be directed to that page.

Using the Full Search Results Page

If you enter your search phrase and press enter or click the magnifying glass icon, you will be directed to the full Search Results page. This page can be filtered by clicking the source headers. The selected source header will be highlighted.

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Filtering Universal Search Results


This filter tab shows only articles contained on this site ( in the regional language you are viewing from.

Product Manuals 

This filter tab shows pages from the online product documentation. These guides are typically accessible within the menu of application they cover. Each search result links to a single, specific page of a given guide.


This filter tab shows topic pages from our free online product tutorials at


This filter tab shows product introductory, how-to, and promotional videos from the 8x8 University Youtube channel.

Web Resources

This filter tab shows pages from the primary company website,

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