Network Utility Download
Overview
The 8x8 Network Utility simulates phone calls from your location to 8x8 data centers and gives specific measurements indicating network performance.
Click the appropriate version below to download and install the application on your computer. Please work with your 8x8 Support representative to review and interpret results.
For assistance on how to use the tool, please see How to Use the 8x8 Network Utility Tool.
Note: You will need a product activation key to use the Network Utility. Please contact 8x8 Support for assistance.
Please ensure that UDP 3478-3480 is allowed out of your network, these ports are listed in the "Optional" portion of the X Series Technical Requirements document.
The Network Utility provides a snapshot of network settings and diagnostic results. While the test is comprehensive some network settings that affect phone service may not be captured in the test. In the event of issues occurring that are likely related to network configuration, the firewall configuration may still need to be reviewed despite passing the Network Utility test.
See also How to Read the Network Utility Results.
8x8 does not recommend or support the use of the Network Utility while connected to a client VPN. Attempting to run the Network Utility while connected to your client VPN will result in the inability to register the application or contact any of 8x8's servers.
What's New?
Latest Version: 2.2.1292
- Support for testing in China data center
Documentation
Network Utility and Diagnostics Web Help.
Note: By clicking to download any of the above, you acknowledge and accept the 8x8 Terms of Use and (where applicable) the 8x8 Beta Services Terms of Use.
Windows Downloads
Installer
Requires the user to have file installation privileges on the computer the file is being downloaded and run on.
No-Install
Includes a Standalone Utility, intended for testing network performance on smaller networks, and a Command-Line Utility, intended for users who want to run a diagnostic test in the background. Any user is able to install and run this software on their Windows system without additional privileges.
Packages include a zipped file:
- Command Line: 8x8NetUtil.exe
Mac Downloads
Installer
Requires the user to have file installation privileges on the computer the file is being downloaded and run on.
With some versions of MAC's you will get the following pop up when installing the application "8x8 Network Utility can't open because the identity of the developer cannot be confirmed." This is because this needs to be manually allowed in the security and privacy settings, which can be seeing from the image below
No-Install
Intended for users who want to run a diagnostic test in the background using the macOS Network Utility Command Line. Any user is able to install and run this software on their macOS system without additional privileges.