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Welcome to the 8x8 Support Knowledge Base
8x8 Support

Welcome to the 8x8 Support Knowledge Base

8x8's new and improved Support Knowledge Base is easier to navigate for better Customer Support. Learn more about the improvements to our platform here.

Notice something different?

In June 2018, we reconstructed our 8x8 Support Knowledge Base to be leaner, sleeker, and easier to navigate so you can get answers and go on with your business as easily as possible.

  • We've introduced a new hierarchy and navigation to make it easy to click down to the information you're looking for.
  • We've cleaned up the front page to present you with simpler options, and cleared out outdated, irrelevant content that was making it difficult to find information,
  • We've removed the requirement to login to access important details.
  • And we continue to provide the ability to search across multiple content sources, including our product web help, free 8x8 Academy training materials, and Youtube channel.

Can't find what you're looking for? Click the Ask the Experts! button on any page to query a panel of 8x8 power users for quick answers.

Need to contact Technical Support? Click Get Support in the top right to log in to your 8x8 support portal and create a case 24 hours a day.

Built for the Future

We're also built to get missing answers in much faster than before. In addition to making user navigation easier, our state-of-the-art platform allows our support engineers to better capture and share knowledge during their interactions with customers, our product development teams, and each other, and is now directly integrated with our case management system.

As we continue to improve our new home, you may notice that some things have moved to new areas or other things appear to be missing. We are diligently working to ensure that we identify and address problem areas as quickly as possible. We are also excitedly looking forward to new user experience features and improvements soon! 

We hope you enjoy your experience using the revitalized 8x8 Knowledge Base!

See Also

To learn more about using the site and searching for articles, see How do I use the 8x8 Support Knowledge Base?

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