Updated Mexico Dial Plan Changes Effective August 3rd, 2019
Update August 15, 2019:
- All existing Mexico dial-plans as of 8-15-19 have been updated and no further action is required
- All new customers or additional account add-ons to existing customers will still need to contact Support to push the correct dial plan from ops-tools
A permanent fix is being developed by SMP Engineering team at this time. There is no ETA on when permanent fix will go into production. See JIRA SMP-4602 for additional permanent fix status.
Mexico dial-plan change summary: Starting on August 3rd, 2019 a new standard 10-digit dialing plan will be implemented in Mexico. This change in dialing format is not specific to 8x8, as it is being implemented by the Federal Telecommunications Institute of Mexico (FTIM). This change does not impact your service with 8x8 in any way provided users comply with the dialing changes outlined below.
You may find additional information on the Federal Telecommunications Institute of Mexico website: http://www.ift.org.mx/comunicacion-y...n-a-10-digitos
Issue: The current way people are used to dialing within Mexico will change on August 3rd, 2019 as follows:
- All phone numbers will be dialed through 10-digit dial plan
- Area Codes must be used when dialing to a seven or eight-digit phone numbers
- The ‘01’ prefix used on Long Distance, 800 and 900 numbers is no longer required
- 044 and 045 (used when dialing mobile phone numbers) is no longer required
Example: Before and after August 3rd, 2019 when the new 10-digit dial plan will be standard to all carrier and all Mexico local, mobile and international numbers:
| Mexico Dialing Plan | ||
| Phone Call Type | Current dial plan (Before August 3rd, 2019) |
Dial plan starting on August 3rd, 2019 (On or after August 3rd, 2019) |
| 7 digits local number dialing | 985 4233 | 664985 4233 |
| 8 digits local number dialing | 8912 6785 | 558912 6785 |
| National Long Distance dialing | 01 228 234 5687 01 81 5632 3421 |
2282 345687 8156 323421 |
| 800 and 900 dialing | 01 800 123 2222 01 900 433 1234 |
800 123 2222 900 433 1234 |
| Local dialing to Mobile Phones (044) | 044 664 899 1010 044 55 9211 1534 |
664899 1010 559211 1534 |
| Local dialing to Mobile Phones (045) | 045 221 763 5678 045 33 7321 5515 |
2217 635678 3373 215515 |
When dialing to Mexican mobile phones from abroad, the prefix 1 will no longer be required.
Example: Mobile dialing from abroad
| Mexico Dialing Plan | ||
|
Phone Call Type |
Current dial plan (Before August 3rd, 2019) |
Dial plan starting on August 3rd, 2019 (On or after August 3rd, 2019) |
|
Calling from abroad to a Mexico Mobile Phone Number |
+52 (1) 664 899 1010 |
+52 6648991010 |
Additional considerations:
- Emergency/special calls or short code dialing such as 911, 030, 040, etc., will not change
- To dial international all calls must still dial ‘00’
- Right after August 3rd, 2019 phone calls will not be completed if you keep using prefixes 01, 044 and 045