How do I access 8x8 customer training?

Question

We offer four different training paths to accommodate various learning styles and viewer availability.

(Free) Quick Tutorial Pages: Great for tech-savvy users.

Viewers can scroll down the page to view the most common Getting Started features or instructions.

The left navigation bar highlights what's included. In this example, you'll find things like:
- How to log in, forgot password instructions.
- Call, Messaging, and Meeting features.
- Standard settings, and more.
Most topics include:
- A sentence or two with basic instructions.
- A 2-3 minute feature video, which makes them quick to binge-watch.
- An interactive demo for hands-on practice.
- And downloadable material, like our 88 Second Guides (job aids).
These Quick Tutorial Pages are also great resources if you're doing UAT testing with a handful of pilot users.

(Free) Self-Paced eLearning Modules: A more in-depth self-guided training experience.

This solution offers a more in-depth training experience for on-demand viewers.
Content is free and accessible 24/7 – which is often preferred if you’re juggling Agent availability (or anytime getting all users together at once might be a challenge).
Users can log in to the eLearning LMS at any time.
(using their 8x8 login credentials or by creating a preferred user/name and password).

(Paid) Online Instructor-led Training: Also known as Virtual Instructor-led or VILT.

Online training is our favorite training method - as it gives us the chance to meet customers live and answer questions.
Classes are available for both Admins and Users.
With a recurring open-enrollment self-registration calendar. Users simply select the date and time that works best for them.
This option drives faster user adoption (which means you’ll spend less time telling people to stop using old methods).
These are also great for Train-the-Trainer sessions – where we teach your Trainers and arm them with our Training resources – so they can customize content to make it their own and host their own internal training as needed.
Additionally, we can coordinate private training for just your employees – which gives you the flexibility to remove agenda topics that are unrelated to your environment.
Cost-wise, it’s become more cost-effective to schedule private training when you’re training in groups of 20 or more users (or 5 or more admins).

(Paid) Onsite Days: Offer the most customization, flexibility, and the best user experience.

In-person training offers a personal touch and a more memorable experience.
We can structure the day to include any sessions your users need, including things like:
- End-user training
- Floor support for go-live dates
- Demo booths
- Drop-In Q&A
- And more
These are great for larger deployments and are most effective when planning 2-3 day engagements to reach your entire audience.