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ContactNow: What are the Public IP's to add on my firewall white list
8x8 Support

ContactNow: What are the Public IP's to add on my firewall white list

Objective

We have numerous requests for lists of public facing IP's that can be added to use on proxies and firewalls to allow Contact Now to function behind these security settings on the network. this Document answers the questions around the public facing IP's that are required to run the contact now contact centre.

Applies To

  • ContactNow, Public IP's, Web Socket, HTTP, SIP and PBX

Question 

What are the Contact Now Public IP's required to run the system?

Answer

The following lists the Required IP's that the site, SIP and PBX use:

  • sip.easycontactnow.com : 91.236.117.32
  • sip.easycontactnow.com : 91.236.117.33
  • sip.easycontactnow.com : 91.236.117.34
  • pbx.easycontactnow.com : 91.236.117.34
  • pbx.easycontactnow.com : 91.236.117.33
  • pbx.easycontactnow.com : 91.236.117.32
  • ws.easycontactnow.com : 91.236.117.73
  • ws.easycontactnow.com : 91.236.117.73
  • app.easycontactnow.com : 91.236.117.80
  • api.dxi.eu : 91.236.117.60
  • api-106.dxi.eu : 91.236.117.80

Additional Information

We would advise the following on the network:

  • Allow traffic from/to our IP range: 91.236.117.0/24
  • Disable SIP ALG
  • Allow traffic through ports 5060-5061
  • Priorities RTP packets to IP: 91.236.117.0/24
  • QOS must be enabled

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