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ContactNow: What are the listed of system outcomes
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ContactNow: What are the listed of system outcomes

Question

What are the listed of system outcomes?

Applies To

ContactNow, Disposition, system Outcomes

Answer

Code Outcome Descript Agent Wants DMC Sale Complete DNC
16 Dead Line: BLOCKED_BY_DNC_LIST_FILTER N N N N N
17 Dead Line: BLOCKED_BY_CELL_PHONE_FILTER N N N N N
18 Wrong Number (Complete) Y N N Y N
19 Wrong Number (Incomplete) Y N N N N
20 Uncontactable (No valid phone numbers) N N N Y N
21 Transfer N N N Y N
22 TPT Transfer Y N N Y N
23 Discarded Y N N Y N
39 Insufficient Funds N N N N N
40 Dead Line: NO MORE CHANNELS AVAILABLE N N N N N
41 Message Cannot Be Sent         N
42 Message Received         N
43 Message Sent         N
44 Forwarded         N
45 Answered         N
48 Dead Line: CHECK_ACCOUNT_BALANCE N N N N N
49 Dead Line: UNKNOWN N N N N N
50 Dead Line: UNALLOCATED N N N N N
51 Dead Line: NO_ROUTE_TRANSIT_NET N N N N N
52 Dead Line: NO_ROUTE_DESTINATION N N N N N
53 Dead Line: CHANNEL_UNACCEPTABLE N N N N N
54 Dead Line: CALL_AWARDED_DELIVERED N N N N N
55 Normal Customer Hangup N N N N N
56 Dead Line: USER_BUSY N N N N N
57 Dead Line: NO_USER_RESPONSE N N N N N
58 NO_ANSWER N N N N N
59 Dead Line: CALL_REJECTED N N N N N
60 Dead Line: NUMBER_CHANGED N N N N N
61 Dead Line: DESTINATION_OUT_OF_ORDER N N N N N
62 Dead Line: INVALID_NUMBER_FORMAT N N N N N
63 Dead Line: FACILITY_REJECTED N N N N N
64 Dead Line: RESPONSE_TO_STATUS_ENQUIRY N N N N N
65 NORMAL_UNSPECIFIED_HANGUP N N N N N
66 Dead Line: NORMAL_CIRCUIT_CONGESTION N N N N N
67 Dead Line: NETWORK_OUT_OF_ORDER N N N N N
68 Dead Line: NORMAL_TEMPORARY_FAILURE N N N N N
69 Dead Line: SWITCH_CONGESTION N N N N N
70 Dead Line: ACCESS_INFO_DISCARDED N N N N N
71 Dead Line: REQUESTED_CHAN_UNAVAIL N N N N N
72 Dead Line: PRE_EMPTED N N N N N
73 Dead Line: FACILITY_NOT_SUBSCRIBED N N N N N
74 Dead Line: OUTGOING_CALL_BARRED N N N N N
75 Dead Line: INCOMING_CALL_BARRED N N N N N
76 Dead Line: BEARERCAPABILITY_NOTAUTH N N N N N
77 Dead Line: BEARERCAPABILITY_NOTAVAIL N N N N N
78 Dead Line: BEARERCAPABILITY_NOTIMPL N N N N N
79 Dead Line: CHAN_NOT_IMPLEMENTED N N N N N
80 Dead Line: FACILITY_NOT_IMPLEMENTED N N N N N
81 Dead Line: INVALID_CALL_REFERENCE N N N N N
82 Dead Line: INCOMPATIBLE_DESTINATION N N N N N
83 Dead Line: INVALID_MSG_UNSPECIFIED   N N N N N
84 Dead Line: MANDATORY_IE_MISSING N N N N N
85 Dead Line: MESSAGE_TYPE_NONEXIST N N N N N
86 Dead Line: WRONG_MESSAGE N N N N N
87 Dead Line: IE_NONEXIST N N N N N
88 Dead Line: INVALID_IE_CONTENTS N N N N N
89 Dead Line: WRONG_CALL_STATE N N N N N
90 Dead Line: RECOVERY_ON_TIMER_EXPIRE N N N N N
91 Dead Line: MANDATORY_IE_LENGTH_ERROR N N N N N
92 Dead Line: PROTOCOL_ERROR N N N N N
93 Dead Line: INTERWORKING N N N N N
96 Contacted N N N Y N
97 Conference N N N N N
98 Do Not Call N N N Y Y
99 Voicemail N N N N N
100 Uncontacted N N N N N
101 Answer Machine (Agent) N N N N N
102 Answer Machine (Dialer) N N N N N
103 Manual Callback N N N N N
104 Dead Line (Dialer Completed) N N N Y N
105 Uncontactable (Too many non-contacts) N N N Y N
106 Uncontactable (Too many contacts) N N N Y N
107 No Answer N N N N N
108 Unscheduled Callback N N N N N
109 Scheduled Callback N N N N N
110 Dead Line (will retry) N N N N N
111 Record expired. N N N Y N
112 Fax Machine Y N N Y N
113 Abandoned Call N N N N N
114 Complete - Maximum call attempts N N N Y N
117 Scheduled EasyCallBack N N N N N

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