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Unable to Dial a Number Using ContactNow
8x8 Support

Unable to Dial a Number Using ContactNow

Why ContactNow cannot Connect to a Certain Number:

When trying to dial a number in ContactNow, the connection is not made and the dialer will disconnect after 1-2 or no rings when trying to call a specific number.

Applies To

ContactNow - Dialer.

Answer

There may be many reasons for why you are not able to call a certain number via ContactNow:

1. The customer may have blocked the CLI/DDI that the dialer is trying to reach them on.

2. The customer may have a preference spam or blacklist that blocks a large selection of numbers that they may consider to be spam.

3. The number might be a "Deadline" which is a number that is no longer in use or that has been terminated by its carrier.

4. The number may be a premium rate number that may be blocked in certian cases.

 

 

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