Skip to main content
Why am I unable to disposition a record for a call that has ended?
8x8 Support

Why am I unable to disposition a record for a call that has ended?

Symptom

After I've ended a call, I'm unable to disposition it.

Applies To

ContactNow, Calls

Resolution

You'll need to top up your account as the balance is below £1.00.

If the balance on your ContactNow account balance is below the £1.00 threshold the system will prevent all incoming and outbound calls, which will also affect Agents attempting to disposition a record. If this is the case, your balance may look like this:

clipboard_eeec75526f16cd2733d557d5bf869e886.png

As an Admin, you can view your balance in the top right of any page. Click Top Up to apply balance to your account.

2019-05-01_15-38-32.jpg

  • Was this article helpful?