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ContactNow: Add Button Missing From Interface For X8 Customers
8x8 Support

ContactNow: Add Button Missing From Interface For X8 Customers

Question

Why is "Add" button missing from Agents, Teams & Queues page?

Applies To

ContactNow, Agents, Teams & Queues, Add

Answer

Customers who have purchased X8 licenses for ContactNow will come across the scenario where the "Add" button is missing from Agents, Teams & Queues page, and this would indicate you have run out of X8 licenses.

The way system works is: agents can be added based on the number of available licenses, one license per agent.

Therefore, the resolution would be to acquire more licenses.

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