What does terminated by "dxi|cancel" represent?
ContactNow, Calls, Terminated By
"dxi|cancel" is the default system message that will display in two instances and indicates:
1. Agent hangs up (by clicking "Hangup" in the dialler window) an outgoing call in progress.
2. Agent signs out of the dialler or is forced to sign out (e.g. Internet connection lost) while an outgoing call is in progress.