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ContactNow: Downloading a Call Recording
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ContactNow: Downloading a Call Recording

Objective

To download a Call Recording made or taken by a user on ContactNow.

Applies To

  • ContactNow
  • Call Recordings

Procedure

The calls report allows administrators to view all calls made and taken across a contact centre. It is also the go-to place for downloading call recordings and checking the cost of various calls made.

  1. Hover over the Analytics icon in the Navigation and click on Calls Report.
  2. Click the Download button, under the Call Recording column (next to Play icon).
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Tips:

  • Using the filter at the top of the page, you can narrow your report based on several criteria including time frame, Campaign, Queue, Agent, Dataset and you can also search for a particular customer record using the Call ID, URN, Caller ID or DDI.
  • The play button allows the play back of the recordings within the browser.

Additional Information

Call recordings are stored in the system for one month as standard, longer retention can be arranged by commercial agreement and we also offer bulk download of call recordings.

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