To enable call history for agents.
The Call History lists a breakdown of how many times a number has been contacted and the outcome of each call.
- Navigate to the Configuration Page.
- Click System setup.
- Select the Global Agent Options tab.
- Click Yes on Show Call History option (click No to disable).
- If enabled, tick the box of the agent type you wish Call History to be viewable for; Admin, Agent, or Supervisor.
See ContactNow: View Call History for further information.