How do I get key presses to work when I hit a phone menu/IVR?
This will be handled by your respective endpoint, for example X-Lite or Bria.
If the key presses are not being picked within the Softphone, you may need to configure the DTMF tone settings.
- Within X-Lite you can find this under Softphone > Preferences and then Calls.
- For Zoiper 5, configure the SIP account and click Advanced. You will find the option to change the DTMF mode under Compatibility Modes.