Skip to main content
ContactNow: How To Input Key Presses When Logged in on Softphone
8x8 Support

ContactNow: How To Input Key Presses When Logged in on Softphone

Question

How do I get key presses to work when I hit a phone menu/IVR?

Applies To

  • ContactNow

Answer

This will be handled by your respective endpoint, for example X-Lite or Bria. 

Additional Information

If the key presses are not being picked within the Softphone, you may need to configure the DTMF tone settings.

  1. Within X-Lite you can find this under Softphone > Preferences and then Calls.
    x-lite.PNG
     
  2. For Zoiper 5, configure the SIP account and click Advanced. You will find the option to change the DTMF mode under Compatibility Modes.
    zoiper.PNG