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ContactNow: How to assign an agent to a queue from the queues tab
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ContactNow: How to assign an agent to a queue from the queues tab

Question

How to assign an agent to a queue from the queues tab?

Applies To

  • ContactNow
  • Agent Queue Assignment

Answer

From the Agents, Teams and Queues you can assign the agent to the queue of your choice.

1. Click on the queues tab

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2. Click on the Queue Cog Wheel drop-down list

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3. Select the Assign Agent option and the following screen will pop up

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4. Select the Agent and set their Priority as seen above

5. Click on the Save Changes button

 

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