Skip to main content
ContactNow: How to turn off Call Recording on a IVR queue
8x8 Support

ContactNow: How to turn off Call Recording on a IVR queue

Objective

Turn Call Recording OFF on a IVR queue.

Applies To

ContactNow

Procedure

The queue settings can be manually modified to suit your contact centre. To edit a queue options:

  1. Navigate to Agents, Teams and Queues from the Configuration menu.
  2. Select the Queue tab.
  3. Edit your IVR queue.
  4. The Basics tab represents information about the IVR queue. Changes can be applied (apart from Queue ID). You can toggle Call Recording OFF or ON here.
  5. Click Update Queue once you are satisfied with the changes.

How can we help you?

X
  • Was this article helpful?