Turn Call Recording OFF on a IVR queue.
The queue settings can be manually modified to suit your contact centre. To edit a queue options:
- Navigate to Agents, Teams and Queues from the Configuration menu.
- Select the Queue tab.
- Edit your IVR queue.
- The Basics tab represents information about the IVR queue. Changes can be applied (apart from Queue ID). You can toggle Call Recording OFF or ON here.
- Click Update Queue once you are satisfied with the changes.