Agent on Demand allows you to log in from any external number or internal PBX. Once logged in, the system will call that phone when an inbound call is received or an outbound call is placed via the agent interface. You are able to log into the system with four simple steps which are displayed on the Phone.
When receiving a call via Agent on Demand, your phone will ring and you are able to answer the call like a regular phone call. When making a manual call, Agent on Demand will call your phone which must be answered to establish a connection; this will then initiate the call to the intended recipient.
The Connect to the Dialler with Agent on Demand (AOD) feature will remove your ability to dial from datasets uploaded in the system. The option will remove progressive and predictive dialling options.
To Connect to the Dialler
- On the dialler screen, click On Demand then click Connect.
- On the phone, dial the number provided on screen.
- Enter the Agent number followed by the # key.
- Enter the Passcode followed by the # key.
Once the correct details have been entered, you will hear "Agent Logged In" which means you have successfully logged in and you will now be placed on Idle status. The call will hang up automatically. When a call is made or received the phone used for login will now ring.
See other possible methods to Connect to the Dialler.