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ContactNow: On Call Tab
8x8 Support Knowledge Base

ContactNow: On Call Tab

When initiating a call, agents are automatically presented with a page displaying the customer record of the person they are connected to. The tab features many different options for performing actions such as search and add customer records, view the call history for that customer, add callback notes, and send an SMS to the customer. For more actions agents can perform while on call, see the Phone section.

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