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ContactNow: Graphical Analytics - Call Handling Outbound (Calls)
8x8 Support Knowledge Base

ContactNow: Graphical Analytics - Call Handling Outbound (Calls)

The Call Handling Outbound report can be used to analyse outbound calls over a set time frame.

To access monthly report, hover over the Analytics icon from the Navigation menu and click on Calls and then select call handling outbound.

You can also select a specific Campaign, Agent, Abandon Time and Answer Time to get a more granular view.

Select a Date Range: The date and time picker on the right will allow you to select a date and time range for your report. You can manually select the date range or select from the pre-defined date ranges listed.
Add a Filter: Select the data you want to view, and exclude the data you do not wish to see.
Visualise Data on a Graph: View your report in either pie or line graph format.

Filters on Call Handling Outbound report will provide data for the below variables:

  • Total Outbound Calls: Total number of outbound calls made from this queue.
  • Answered Live: Number of calls answered by a ‘live’ person
  • Answered Answer Machine: Total number of calls reaching an answer machine.
  • Not Connected: Calls that weren't answered.
  • Abandoned: Total number of abandoned calls.
  • Broadcast Abandon: Number of abandoned broadcast calls.
  • Average Call Time: The average call time in seconds.

Display data in a table: Deep dive into your reports and view your data in columns.
Export: Retrieve selected call reports in PDF, XLS and CSV format. All reports are printable by clicking Print report button.