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ContactNow: Does Answer Machine Detection (AMD) Work With All Dial Modes?
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ContactNow: Does Answer Machine Detection (AMD) Work With All Dial Modes?

Applies To

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Answer

AMD will work in Predictive and Progressive dial modes. It will not work in Preview or Advanced Preview, this is due to the fact that Preview calls are treated as manual calls (as if the agent was dialling them).

For more information on Answer Machine Detection, click here.

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