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Can't see the Top Up option in Contact Now
8x8 Support

Can't see the Top Up option in Contact Now

Symptom

Top Up button missing on ContactNow page.

Applies To

Contact Now

Resolution

Clearing the cache and cookies in your browser helps resolve this issue. Clearing the Web browser cache and cookies on the affected device, can significantly improve both the browser's speed and performance when errors occur within our system, as this is cloud-based product.

Cause

From time to time, our web developers make updates to the files that comprise our website and web services in order to push a change or a new feature live. When a file that your browser has cached is changed, your browser will keep serving the old, cached version of the file and you won't see our most recent changes. Furthermore, you may encounter browser errors like run time error or buttons missing on a page.

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