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ContactNow: Visa Verification Screen Is Blank (Sage Pay)
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ContactNow: Visa Verification Screen Is Blank (Sage Pay)

Symptom

When attempting to Top-Up via Sage Pay the Verified by Visa Verification window, is blank, which is preventing the payment from processing.

Applies To

ContactNow, Sage Pay

Resolution

In most cases, during the payment process, there will be a flashing pop-up window that has been automatically minimized at the top of the Web Browser page, that is waiting for you to either accept or decline the pop-up. 

Cause

The Web Browser is set as default to block all pop-ups, to prevent advertising advertisements. It is recommended that you add the following ContactNow URL to your web browser pop-up section - https://app.easycontactnow.com.

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