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Why do I see all agent_names displayed in the Filter by Agent list ?
8x8 Support

Why do I see all agent_names displayed in the Filter by Agent list ?

Symptom

In the Search Calls page, the end-user is able to see all agent_names entries (active or inactive) highlighted in the Filter by Agent_Name list.

Applies To

Quality Management

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Procedure

  1. Navigate to Search Calls page.
  2. Filter by: Agent_Name.

Quality Management allows the end-user to search throughout the entire list of agents regardless of:

  • Assigned permissions
  • Active/inactive agents

 

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