How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat and Voicemail queues.
Virtual Contact Centre (VCC).
- Log in to VCC Configuration Manager as an administrator.
- Select Users.
- Select the agent you would like to make the change for.
- Navigate to Properties .
- There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.
- Press Save once changes have been made.