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Allowing agents the ability to Enable and Disable themselves from queues
8x8 Support

Allowing agents the ability to Enable and Disable themselves from queues

Objective

How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat and Voicemail queues. 

Applies To

Virtual Contact Centre (VCC).

Procedure

  1. Log in to VCC Configuration Manager as an administrator.
  2. Select Users.
  3. Select the agent you would like to make the change for.
  4. Navigate to Properties .
  5. There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.

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  6. Press Save once changes have been made.

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