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How to change a VCC agents interaction offer timeout period
8x8 Support

How to change a VCC agents interaction offer timeout period

Objective

Change the length of time a call is presented to a VCC agent before they are put on Break status and the call is presented to the next available agent.

Applies To

Virtual Contact Centre (VCC).

Procedure

  1. Log in to VCC Configuration Manager as an administrator.
  2. Select Users.
  3. Select the agent you would like to make the change for.
  4. Navigate to Properties.
  5. There will be a drop down box next to Interaction offer timeout, from this drop-down box you can change the length of time a call is offered to an agent.
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  6. You can also manually enter a time in this box between 15-60 seconds.
  7. Press Save once changes have been made. 

 

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