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Post Call Survey(PCS) get N/A response
8x8 Support

Post Call Survey(PCS) get N/A response

Symptom

Post Call Survey (PCS) responses appears as N/A 

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Applies To

Virtual Contact Center

Resolution

Replace (,) in the questions with '.' on the PCS scripts.  

 

Cause

Data gets corrupted if any of the IVR field contains the "," value.