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Setting a Lockout policy for VCC user accounts
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Setting a Lockout policy for VCC user accounts


The Lockout option allows you to set rules for maximum invalid login attempts before the system locks an agent out. These rules are enforced on users to protect their accounts from being hacked. The Lockout behaviour disables the login and password fields and prevents user's further attempts to log in. After the lockout duration, the login screen allows the user to log in again with the right credentials, or to reset the password. The reset password is communicated to the email address specified in the account.

Applies To

Virtual Contact Centre (VCC).


  1. Log in to VCC Configuration Manager as an administrator.
  2. Select Security
  3. Navigate to the Password Policies tab.
  4. Configure the desired settings under Lockout.

  5. Press Save once changes have been made.

The following options are provided by the password lockout policies: 


Additional Information

See How to Unlock a VCC user account for instructions on unlocking a user account.