When attempting to activate the Bria 4 softphone client as provided by 8x8 on a Mac computer with the High Sierra operating system update, user encounters the error message Signal 11 (Segmentation Fault). Activation cannot be completed.
Users on High Sierra will need to upgrade to Bria 5.
Unfortunately, at this time, only a limited number of licenses for Bria 5 are available from 8x8. To procure a Bria 5 license, agents should send an email request to firstname.lastname@example.org (do not share this email with customers).
Bria 4 is not compatible with high Sierra. Per CounterPath, the maker of the Bria software:
"Bria 4 was replaced by Bria 5 on June 22 of 2017, and several months later in late September Apple released High Sierra, which made significant changes that cause Bria 4 to no longer launch. It is not possible for Bria 4 to be modified to run on High Sierra. Bria 5, being a newer product, was able to be modified and has been updated to be supported by High Sierra."