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How can I see if a VCC agent in another Agent Group is available?
8x8 Support

How can I see if a VCC agent in another Agent Group is available?

Applies To

Virtual Contact Centre Agent GUI

Answer

In the Virtual Contact Centre Agent GUI, click on the Phone tab, then on the Agents tab. All VCC agents will be listed here, grouped by their Agent Group. From here, you can start a chat with an agent, or make a call to an agent simply by clicking on their name.
VCCAGUI_Phone Tab.png

Additional Information

You can also mark agents as a favourite by clicking on the star next to their name. This will add them to your Favourites tab, making it easier for you to find them in future.
VCCAGUI_Favourites.png

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