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How do I transfer a call to another queue?
8x8 Support

How do I transfer a call to another queue?

Objective

Transfer a call straight into another queue

Applies To

Virtual Contact Centre AGUI

Procedure

This process results in a blind transfer, meaning that the call will be transferred without you speaking to an agent in that queue first.

  1. While on a live call in VCC, navigate to the Phone tab, then to Queues.
    Phone_Queues.png
  2. Search for the queue you want to transfer to.
    Queue_Search.png
  3. Select the queue. Then, at the bottom of the GUI, click on Transfer.
    Tx to Queue.png
  4. You will be put into Post Processing status and the call will be transferred to the chosen queue.
     

Additional Information

You can filter what type of queues you see by clicking on the Filter button and ticking/unticking the required options.
Queues_Filter.png

 

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