Transfer a call straight into another queue
Virtual Contact Centre AGUI
This process results in a blind transfer, meaning that the call will be transferred without you speaking to an agent in that queue first.
- While on a live call in VCC, navigate to the Phone tab, then to Queues.
- Search for the queue you want to transfer to.
- Select the queue. Then, at the bottom of the GUI, click on Transfer.
- You will be put into Post Processing status and the call will be transferred to the chosen queue.
You can filter what type of queues you see by clicking on the Filter button and ticking/unticking the required options.