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Missing data from Agents: Time on Break/Offline with status codes report
8x8 Support

Missing data from Agents: Time on Break/Offline with status codes report

Symptom

"Agents: Time on Break/Offline" report columns displaying zeros instead of actual data. 

Applies To

VCC AGUI report Agents: Time on Break/Offline with status codes has empty columns or columns displaying zero as data. 

Resolution

Change your date format to MM/DD/YYYY in your profile settings. Please see below image as an example:

Data Format.PNG

Cause

This is caused by a bug in the product, which will be fixed at a later date. 

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