Why does my Left panel have a different name or show a number when the right panel is showing the person in the CRM?
Left panel shows a name i.e. in this example Maria
Right CRM panel shows the words Test which doesn't show in the left panel.
- The left panel has nothing to do with CRM lookup.
- The left panel will just display the CLID information in the SIP INVITE from the carrier regardless of what exists in CRM.
- In the example case the SIP f: header is being passed to VCC with no value, so we display the caller name field as the phone number instead.
- But if the invite showed SIP [INVITE] [from: Maria] Maria would be displayed in the left panel.