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Adding a New Line of Text Using the Virtual Contact Center CRM API (WAPI)
8x8 Support

Adding a New Line of Text Using the Virtual Contact Center CRM API (WAPI)

Objective

Adding a new line in the case description using the Virtual Contact Center CRM API, rather than the text being all one on line.

Applies To

  • Virtual Contact Center CRM API (WAPI)

Procedure

Use \n to add a new line in a API xml field such as the description:

<wapi><tenant>tenant</tenant><username>username</username><password>password</password><COMMAND OBJECT="Case" ACTION="Add"><ACCOUNTNUM>10000001</ACCOUNTNUM><SUBJECT>Test new lines</SUBJECT><DESCRIPTION>Line 1 \nLine2 \n Line 3</DESCRIPTION></COMMAND></wapi>

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