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How can I playback an agent's call?
8x8 Support

How can I playback an agent's call?


To gain access to agent call recordings as a VCC Supervisor.

Applies To

Virtual Contact Center, Agent interface, Call Recordings


  1. Log into Virtual Contact Center Agent interface.
  2. Click Work Offline.
  3. Select Menu > Monitoring, the Monitoring window opens.
  4. Select Playback, the call recordings list displays.
  5. Double click on the desired recording.
  6. Click the Play link.

If the Agent is not a Supervisor, click here.

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