How do I download a Historical Report?

Objective

Download a Historical Report from VCC Agent GUI

Applies To

Virtual Contact Centre

Procedure

1. Log in to VCC Agent GUI as a supervisor.
2. Navigate to Menu > Report.
3. From the list of Available Reports, select the report you want to run. You can see a preview of the report on the right-hand side.
4. Click Next.
5. If you want to save this report to use in future, enter a Report Title. If not, you can leave this section blank to just run a report ad hoc.
6. Select your data granularity and date range. Note that if you select Custom as your date range, you will need to select your Start Date and End Date as well.
7. Click Run. If you want to save this report to use in future, click Save and Run.
8. A new browser window will open and will automatically download the report.

Additional Information

Not sure which reports you can run in Historical Reporting? Click here.