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How to Resolve Customer Experience Logging DTMF Tones for PCI Compliance Reasons
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How to Resolve Customer Experience Logging DTMF Tones for PCI Compliance Reasons

Overview

A customer has a VCC Script that has an option for customers to make payment via an external number. The Customer Experience keeps a log of the customer's key presses (ie their bank details).

An example script displaying the external setup along with Customer Experience capturing the DTMF:

external_payment.PNG

customer_experience.PNG

Solution

A Jira must be raised to Ops who then need to mask the DTMF presses going to the external number for payments.

This is on a case by case basis.

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