A customer has a VCC Script that has an option for customers to make payment via an external number. The Customer Experience keeps a log of the customer's key presses (ie their bank details).
An example script displaying the external setup along with Customer Experience capturing the DTMF:
A Jira must be raised to Ops who then need to mask the DTMF presses going to the external number for payments.
This is on a case by case basis.