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How to see if customer hung up call
8x8 Support

How to see if customer hung up call

Objective

To identify who ended the call in VCC

Applies To

VCC 9.7.0 onwards (requires access to Customer Experience)

Procedure

  1. From your Agent Desktop, click Applications (9 dots button, top left).
  2. Select Customer Experience.
    2019-01-07_10-06-50.png
     
  3. Select the appropriate information to filter for the call in the left side panel:
    clipboard_e9df7563bc9aee380add714853641f982.png
     
  4. Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
    2019-01-07_10-11-06.png
     
    • You can also see the number that called in under the Caller Name.
      2019-01-07_10-13-38.png

 

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