Is there a report for outbound phone codes?
Applies To
- 8x8 Contact Center
Answer
Yes. Outbound Phone Codes are shown in the Detailed Transactions Activity, which can be downloaded from the Historical Report Wizard in the Contact Center Agent Workspace. On the report, the Short Code and Report Text you have set in the tenant's Outbound Phone Codes settings are shown under Dial. Column O shows the Short Text and Column P shows the Report Text.
Additional Information
Not sure how to download a Historical Report? Click here.