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VCC Broadcast messages received by agents that are not on the destination Agent Group
8x8 Support

VCC Broadcast messages received by agents that are not on the destination Agent Group

Question

Why am I receiving VCC Broadcast messages even though I am not in the destination Agent Group?

Applies To

VCC - all versions

Answer

If a user is not part of the Agent Group but is a Supervisor assigned to that Agent Group, he will also receive the VCC Broadcast messages for that particular Agent Group - this is by design.

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