To make calls with VCC, in addition to having settings correct in the back end, the agent needs to have their phone number set in the VCC agent GUI.
This guide will show you how to set or adjust the workplace phone number so that VCC knows what phone to ring.
Virtual Contact Center (VCC)
- Log into VCC.
- Click Menu > Select Profile.
- Enter the phone number in the Workplace Phone box.
- Click Save.
- To test, make a verification call. Click Make Verification Call.
Note: make sure the call that comes through to the phone is answered – you can hang up seconds into the recording, but you don’t want to get the agent stuck for about 10 minutes in system unable to use system if they reject the call.